All Edesix hardware products come with a 12-months manufacturer’s warranty. Software products are also covered by software assurance for the first 12 months.
Once the original warranty expires, there is the option to purchase a warranty extension for Edesix hardware and software assurance in either 12 or 24 month blocks.
If you would like to purchase a hardware warranty or software assurance extension, please contact us. If you need to make a warranty claim, it’s best to contact us, so we can help guide you through the process.
Edesix Hardware Warranty Information
Hardware warranties are available, including servicing and support, for all Edesix hardware products. All VB and VT series cameras, Docks, DockControllers and EdgeControllers are delivered with a 12 month warranty as standard. MicroServers come with a 36 month standard warranty period. Extended hardware warranty cover is available to purchase for all Edesix hardware products.
Edesix Software Assurance Information
All Edesix software licences come complete with 12 months software assurance, which grant the user access to support and software updates. Extended software assurance cover is available to purchase for all software licences marketed by Edesix.