RMA Return Steps

We're happy to assist with any questions or requests you may have regarding our products and solutions.

To enquire about receiving a TRIAL KIT, please click the link below.


RMA Return Steps

1. Submit Online Returns Form (immediately after completing this page):

When you submit the Online Returns Form, we will send you an email to authorise the return and provide your RMA tracking number.

2. Upload stored video:

If you can, upload any required video from cameras before sending back.

Important note: All VideoBadges are factory-reset during repair – we are unable to retain any footage that may be present.

If you are unable to retrieve data from the device/unit and it is part of a critical incident, please contact support@edesix.com

3. Pack:

Prevent damage during shipping by carefully packing the parts and sealing the package.

Note that due to lithium ion battery safety restrictions, a maximum of 2 VideoBadges can be sent in any one package via Royal Mail or they may be destroyed.,

4. Post it to us:

Keep track of any shipping reference number.

5. Processing:

We aim to process in-warranty returns within 10 working days upon receipt.

If your warranty has expired, you may be required to pay for any repairs - we will send you a quote upon receipt.

If in doubt about your warranty status, or if you wish to renew your warranty, please contact sales@edesix.com

When your replacement or reconditioned product is ready to be returned, UPS will send you an email with the shipping tracking number.


Please tick this box to indicate that you understand the above points, and proceed to the returns page